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Effective Date: 15/05/2024
At Shade Net, we strive to provide high-quality shade cloth and netting products that meet your needs and expectations. Please read our return and refund policy carefully before making a purchase.
No Returns or Refunds
Due to the nature of our products and our commitment to ensuring the highest quality, Shade Net has a strict no returns or refunds policy. By purchasing our products, you agree to the following terms:
- No Returns: We do not accept returns on any products, regardless of the condition. Once a purchase is made, it is considered final.
- No Refunds: We do not offer refunds for any products, including but not limited to instances where the product is damaged, defective, or does not meet your expectations.
Terms and Conditions
To ensure clarity and understanding, please note the following terms and conditions:
- Product Quality: We take great care in ensuring that all our products are of the highest quality before they are dispatched. Any damage to the product during shipping must be addressed directly with the shipping carrier.
- Order Accuracy: It is the customer’s responsibility to ensure the accuracy of the order before finalizing the purchase. Please review your order details carefully, including product specifications, quantities, and shipping information.
- Custom Orders: Custom orders, including branded printing and tailored shade cloth solutions, are produced according to the specifications provided by the customer. As such, these items cannot be returned or refunded.
- Inspection Upon Delivery: We encourage customers to inspect their products upon delivery. If you notice any issues, please contact our customer service team immediately to discuss potential solutions.
Contact Us
If you have any questions or concerns regarding this policy, please contact our customer service team at:
- Email: info@shadenet.co.za
- Phone: 084 922 2379
Final Note
By completing a purchase with Shade Net, you acknowledge and agree to our no returns and no refunds policy. We appreciate your understanding and cooperation.
Thank you for choosing Shade Net. We look forward to serving you with the best quality shade cloth and netting products.